Last updated: Oct 6, 2026 · Austin O

Introduction

Frosty's Property Solutions ("Frosty's," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

This policy applies when you visit frostyspropertysolutions.com, submit a form on our website or through our ads on Facebook and Instagram, or contact us by phone, text, or email.

We are a locally owned property services company based in Bellevue, Ohio. We serve Bellevue, Sandusky, Norwalk, Fremont, and surrounding communities. Our services include:

Septic repair

Demolition

Drainage solutions, including downspout drainage, drain tile installation, land reshaping, and final grading

By using our website or submitting your information to us, you agree to this Privacy Policy.

Information We Collect

Information you give us

When you request a quote, fill out a form, call, text, or email us, we may collect:

Your first and last name

Phone number and email address

Property address, city, or project location

The service you need and details about your project

Photos or videos of your property that you choose to send

Records of our calls, texts, and emails with you

Billing and payment information when you pay for a job

Information from Facebook and Instagram lead forms

We advertise on Facebook and Instagram, which are owned by Meta Platforms, Inc. Some ads include an instant form you can fill out without leaving the app.

When you submit one of these forms, Meta sends us the information you entered. This may include your name, phone number, email, location, and answers about your project. Meta may pre-fill some fields from your profile, and you can edit them before you submit.

Information collected automatically

When you visit our website, we and our technology providers may automatically collect:

IP address, browser type, and device type

Pages you view and how long you stay

The website or ad that brought you to us

Whether you clicked an ad or submitted a form

How We Use Your Information

We use your information to run our business and serve you. This includes:

Responding to your questions and preparing free estimates

Scheduling site visits and sending appointment reminders

Performing the septic, demolition, or drainage work you request

Sending invoices, processing payments, and following up after a job

Sending special offers and promotions, only if you agreed to receive them

Measuring how our website and ads perform, and improving them

Showing our ads to people who may need our services

Meeting legal, permitting, tax, and recordkeeping requirements

Text Messages and Phone Calls

If you give us your phone number, we may call or text you about your quote, appointment, or project.

Our forms include two separate consent options:

Service messages: quotes, appointment reminders, scheduling, and project updates

Marketing messages: special offers, discounts, and promotions

You can agree to one, both, or neither. Consent to receive texts is not a condition of buying any service.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help, or call us at (419) 217-6335.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information may be shared with service providers that help us deliver messages and support customers.

How We Share Information

We do not sell or rent your personal information. We share it only as described below.

Service providers: companies that host our website, run our customer management and messaging software, process payments, or help manage our advertising and customer follow-up. They may use your information only to provide services to us.

Financing partners: if you choose a Buy Now, Pay Later option, the financing company handles your application under its own privacy policy.

Subcontractors: trusted partners who help complete your project receive only the details they need to do the work.

Permits and utilities: local health departments, building departments, and utility locating services (such as Ohio811) when a project requires it.

Advertising platforms: Meta receives limited website activity data to measure and deliver our ads, as described in the next section.

Legal reasons: when required by law, court order, or to protect our rights, property, or safety.

Business transfers: if our business is sold or merged, your information may transfer to the new owner under this policy.

Cookies, Pixels, and Tracking

Our website uses cookies and similar tools to work properly, remember your form entries, and understand how visitors use the site.

We may use the Meta Pixel and similar advertising tools. These help us see which ads lead to quote requests and show our ads to people who have visited our site. Meta may combine this data with other information it holds under its own privacy policy.

You can control tracking in several ways:

Block or delete cookies in your browser settings

Adjust your ad preferences in your Facebook or Instagram settings

Opt out of interest-based ads from participating companies at optout.aboutads.info

Our website does not currently respond to browser "Do Not Track" signals.

Data Retention and Security

We keep your information as long as we need it to provide services, stand behind our work, and meet legal, tax, and permit recordkeeping requirements. After that, we delete it or remove details that identify you.

We use reasonable administrative, technical, and physical safeguards to protect your information. No website, software, or transmission method is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You have control over your information. You can:

Stop text messages by replying STOP to any message

Stop marketing emails by using the unsubscribe link or contacting us

Ask what information we have about you and request a copy

Ask us to correct information that is wrong or out of date

Ask us to delete your information, unless we must keep it for legal or business records

To make a request, contact us using the details below. We may need to verify your identity before acting on it. Depending on where you live, you may have additional rights under your state's law.

Children's Privacy

Our services are meant for adults 18 and older. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Third-Party Links

Our website may link to other sites, such as Facebook, Instagram, or a financing provider. We are not responsible for their privacy practices. Please review their privacy policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date at the top. Continuing to use our website or services after an update means you accept the revised policy.

If you have questions about this Privacy Policy or want to make a request about your information, contact us:

Business: Frosty's Property Solutions

Address: Bellevue, Ohio

Phone: (419) 217-6335

Email: [email protected]

Website: frostyspropertysolutions.com